Case Study

Integrated Technology

Integrated Technology (ITg) is an MSP based in Elkhart, Indiana that services clients in a variety of industries including legal services, automotive, retail and healthcare. The company was established in 2018 by industry veterans as a one-stop IT shop and provides document management, managed IT, digital marketing and VoIP services to over 200 clients.

"The ease of use of Graphus is fantastic."

Zach Gay, IT Administrator of Integrated Technology

Company: Integrated Technology (ITg) https://itghelp.com
Industry:  MSP
Headquarters:  Elkhart, Indiana
Established: 2018
Interviewed:  Zach Gay, IT Administrator

The Challenge

Clients were being inundated with phishing messages. ITg was using Microsoft’s native spam filtering and email security tools to secure their clients’ email, but those tools weren’t fully stopping the flood of malicious messages coming in and, unfortunately, a few dangerous messages got through for several clients. ITg needed a solution that would stop phishing messages from reaching employees effectively and that played well with Microsoft. The solution also needed to be easy to use and easy to deploy for their wide array of clients.

Goals of the ITg – Graphus Relationship

  • Stop phishing messages from reaching clients
  • Find an easy-to-deploy and use solution
  • Choose a solution that integrates quickly and smoothly with Microsoft 365

The Solution

After reviewing several email security options, ITg chose to offer Graphus automated email security to enhance the native security their clients were already getting through Microsoft 365. That choice delivered immediate benefits to their customers. Clients quickly noticed they weren’t seeing phishing messages after Graphus was implemented for them – especially welcome news for several clients that had fallen victim to phishing attacks.

Other Benefits

  • Graphus integrates seamlessly with Microsoft 365.
  • ITg’s techs found Graphus easy to use, with minimal training needed.
  • Graphus is a solid addition to service packages.

“We had a little hiccup with one client’s rollout, but the [Graphus] tech team was able to steer me back in the right direction to get it resolved.”

Zach Gay, IT Administrator of Integrated Technology

“Using Graphus is an easy conversation, especially with the clients who've gotten attacked before.”

Zach Gay, IT Administrator of Integrated Technology

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